CCS Employee Handbook 2025

Contents

Preface Message from the CEO The Corporate Coffee Systems Organization Introduction to the Handbook Welcome Message Our Vision

Employee Benefits Health, Dental and Vision Disability Retirement Benefits Continuation Purchasing Corporate Coffee Systems Items

41 41 43 44 44 44

1 2 3 4

General Management Practices Employment-At-Will Equal Employment Opportunity (EEO) Business Ethics and Conduct

Paid Time Off

5 5 6 7

Vacation Leave Benefits Sick Leave Benefits Personal Leave Benefits Holidays Bereavement Civic Duty Unemployment Compensation

45 46 48 49 49 49 50

15 10 11 12

Harassment Policy Open Door/Open Communications Problem Resolution

Employment Practices Employment Classifications Hiring Procedures Personnel Files and Records Job Descriptions Open Positions and Promotional Opportunities Employee Responsibilities Employee Conduct and Work Rules Corrective Action Confidential Information Conflicts of Interest Non-Solicitaion, Confidentiality & Peprietary Information Agreement Communication and Information Systems Image Guidelines Vehicle Usage Drugs and Alcohol Solicitation and Distribution Policy

leaves of absence

13 13 14 15 16 16

Family and Medical Leave Military Leave Maternity Leave Paternity Leave Personal Leave of Absence

51 54 55 55 55

Workplace health and safety

17 18 19 20 20 20 27 29 30 33 33 33 34

Workplace Safety Clean Air Workplace Violence Prevention Visitors in the Workplace Searches and Monitoring Emergency Evacuation Program

57 58 58 60 60 61

business expenses

Business Expenses

62

Good Housekeeping Outside Employment

leaving the company

Voluntary Termination Non-Voluntary Termination Exit Process Termination Benefits

63 63 64 64

Compensation Pay Determination Working Hours Timekeeping and Attendance

35 35 37 38

Appendix I - Service and Route Team Guidelines

2